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Business Structure Evaluation Process Updates

We're currently conducting an evaluation of Lee Health's business structure.  Explore all available documents and dive deeper into the process by learning more here. 

Telemedicine And Virtual Care

Meet with your care provider from the comfort of your own home

Get The Care You Need From Wherever You Are

Access to care is extremely important at Lee Health, and through Lee TeleHealth we leverage technology to provide our patients, physicians and caregivers safe and efficient care. We now offer both video and messaging based virtual care options that give you the same hands-on, compassionate care you get from an in-person visit through Telemedicine.

Eligibility for Lee TeleHealth depends on your medical condition and ultimately is determined by your provider. Talk with your provider or clinic scheduler to see if a virtual care visit is an option for you.


If you have a medical emergency—heart attack, stroke, severe injury or pain, or trouble breathing—please do not use MyChart or Lee TeleHealth. Call 911 immediately or go to the nearest emergency room.



Your Virtual Guide to the Right Care

Our easy-to-use symptom checker provides guidance on the appropriate care options for your condition.

Check Symptoms

Lee TeleHealth Video Visits vs. e-Visits for Virtual Care

Lee Health recognizes the important role technology plays in high-quality, patient-centered care. Lee Health is using digital technology to drive a new era in healthcare where patients are empowered, clinicians are better informed, and the delivery of care is more efficient and effective.

Lee TeleHealth Video Visits

When to Use: Lee TeleHealth Video Visit gives you 24/7 access to a live doctor so that you can get on the fast track to getting better. That’s why Lee Health brings you Lee TeleHealth Video Visits, an on-demand or scheduled appointment telemedicine service from the comfort of your own home.

Use Lee TeleHealth Video Visits when you:

  • Want to speak with a live provider
  • Have conditions such as a cold, flu, headaches, stomach aches, allergies and sore throats
  • Have a minor injury that isn't urgent or an emergency
  • Don't have a primary care doctor or can't get an appointment
  • Have transportation issues
  • Are requesting medication refills

Lee TeleHealth e-Visits

When to Use: Lee Health e-Visits are our fastest available option for treatment. e-Visits are an in-depth, online medical interview that adapts as you answer questions, available 24/7. After an e-Visit is submitted, you will get a diagnosis and treatment plan from a Lee Health provider. 

Use Lee TeleHealth e-Visits when you:

  • Have a condition isn't urgent or an emergency
  • Prefer not to make an appointment or sit in a waiting room
  • Rather answer questions about your symptoms at your convenience
  • Don't mind waiting a brief period to receive your diagnosis and care instructions
  • Want a low-cost option for common conditions like colds, rashes, UTIs, or ear infections



Common Symptom Guide

Use the following guide to determine the appropriate virtual care options for your condition.

On-Demand Video Visit

Quickly connect with a healthcare provider when needed.

Scheduled Video Visit

Visit with your primary care provider or specialist virtually.

Messaging Based e-Visit

Chat with a healthcare provider at your convenience.

Symptoms & Conditions
On-Demand Video Visit

Quickly connect with a healthcare provider when needed.

Scheduled Video Visit

Visit with your primary care provider or specialist virtually.

Messaging Based e-Visit

Chat with a healthcare provider at your convenience.

Allergic reactions No Yes No
Allergies or hay fever Yes Yes Yes
Anxiety and depression Yes Yes No
Asthma Yes Yes No
Burns Yes Yes Yes
Cold, cough, and flu Yes Yes Yes
Constipation Yes Yes Yes
Cuts or lacerations No Yes No
Diarrhea Yes Yes Yes
Dizziness or vertigo No Yes No
Ear pain, itching, or plugging No Yes Yes
Eye concerns including red eyes, itching, or bumps on eyelid No Yes Yes
Fever Yes Yes Yes
Hair loss No Yes No
Headache or migraine Yes Yes Yes
Heartburn, acid reflux, GERD, or indigestion Yes Yes Yes
Insect bite or sting Yes Yes Yes
Mental health concerns No Yes No
Nausea and/or vomiting Yes Yes Yes
Sinus pain or other sinus issues Yes Yes Yes
Skin or nail problems (including rash, bump, or itching) Yes Yes Yes
Sore throat Yes Yes Yes
Sunburn Yes Yes Yes
Urinary tract infection (UTI) or bladder infection Yes Yes Yes

Didn't see your symptom or condition? Try searching for it in our symptom checker.

Telemedicine Services Offered at Lee Health

Lee Health is dedicated to providing access to exceptional, compassionate care. Through Lee TeleHealth Scheduled Video Visits, we are able to offer these services to our Southwest Florida community from the comfort of their homes.

  • Family Medicine
  • Internal Medicine
  • Occupational Medicine – Workers’ Compensation Visits
  • Covid Units
  • Oncology
  • Genetic Counseling
  • Neonatology
  • Neurology (Adults & Pediatrics)
  • Neurosurgery
  • Rehabilitation (PT,ST,OT)
  • Chronic Care Management (Diabetes)
  • Addiction Medicine
  • Psychiatry (Adults & Pediatrics)
  • Pulmonary
  • Cardiology (Adults and Pediatrics)
  • Palliative Care
  • Maternal Fetal Medicine
  • Urgent Care (Adults and Pediatrics)
  • Cardiothoracic Services
  • Surgical Post-Op
  • Observation unit
  • Pharmacy Medicine Therapy Management
  • Skilled Nursing
  • Sleep Medicine (Pediatrics)



Frequently Asked Questions

Have questions about our virtual care options? See our FAQs below.

Lee TeleHealth is most useful for everyday healthcare needs, like common illnesses, prescription refills, and non-emergency medical issues. It's great for follow-up check-ups, remote monitoring of chronic conditions, and accessing specialist opinions.

You can utilize Lee TeleHealth e-Visits and Lee Telehealth On-Demand Video Visits at your convenience, 24/7, from anywhere. Keep in mind that Lee TeleHealth Scheduled Video Visits with your Lee Physician Group provider are available during regular business hours.

If you have a medical emergency—heart attack, stroke, severe injury or pain, or trouble breathing—please do not use MyChart or Lee TeleHealth. Call 911 immediately or go to the nearest emergency room.

A Lee TeleHealth visit is very similar to a traditional doctor's appointment. At Lee Health our real-time consultations and scheduled video visits are just as effective as an in-office visit. TeleHealth is a great option to treat a wide range of minor, routine medical issues, including: allergies, back pain, bites or stings, coughs, colds, fevers, flus, burns (minor), headaches, constipation, nausea, vomiting, pink eye, sinus problems, sore throats, sprains and strains, urinary tract infections, and tooth pain.

The main difference between Lee Health E-Visits and Lee TeleHealth Video Visits is the mode of communication and the approach to healthcare delivery.

Lee TeleHealth Video Visits provide traditional telemedicine services, offering video consultations either on-demand or scheduled with a healthcare provider or your primary care provider.

Lee TeleHealth E-Visits is a text-based asynchronous messaging telemedicine service that doesn't require appointments or real-time communication. Patients can answer questions about their symptoms at their own pace and receive a treatment plan within hours.

Both services offer valuable healthcare options, catering to different preferences and needs.

Yes, your privacy and security are our top priorities. We use advanced encryption and follow strict confidentiality standards to protect your medical information for all Lee Telehealth services. 

 Click here for additional privacy and security tips from the U.S. Department of Health and Human Services. 

While this tool can be used for a wide range of non-emergency medical conditions, it's important to consult a healthcare provider for any urgent or life-threatening issues. If this is a medical emergency please dial 911 or go to your closest ED.

Lee TeleHealth e-Visits is designed to provide convenient access to healthcare for non-emergency conditions. While it can replace some in-person visits, it's essential to follow up with your primary care physician for regular check-ups and for more serious medical concerns.

You can access Lee TeleHealth virtual visits in the same way you schedule in-office visits, either through MyChart on your computer, on a smartphone, or through Lee Health's call center. All you need is a computer, tablet, or smartphone to initiate the visit. You won’t have to create any new sign-ons or download additional apps.

 Click here for additional privacy and security tips from the U.S. Department of Health and Human Services. 

Technology

  • Telehealth can be performed using an Apple or Android Smartphone, Tablet, or Computer
  • Make sure your device software is updated to the latest version
  • Internet Browser – Chrome, Firefox, Edge & Safari. Internet Explorer is not supported
  • Reliable internet connection
  • A headset is recommended to provide the best quality sound

Environment

  • Background - Good lighting
  • Location - Private & safe area (not while driving)
  • Quiet environment to hear & talk to the provider

Visit Tips & Tricks

  • Be ready to discuss your concerns
  • Have prescriptions/medications available if applicable
  • Avoid accessing other applications while in visit
  • Set your phone to Do Not Disturb if possible



The Future of Virtual Care



Connections through Lee TeleHealth

Hospital Connections 

Utilizing TeleHealth technology to provide access during hospitalization.

At Lee Health, our goal is to get you connected with physicians and caregivers as safely and quickly as possible during your stay in the hospital. Most of the time, physicians will be at your bedside, but there are times when we use telemedicine to connect to a physician using our secure, HIPAA compliant technology.

  • TeleHealth Consultations 
    To provide safe and efficient access to care, sometimes our specialty physicians will perform the consultation using a TeleHealth cart.
  • Interpretation 
    If English isn’t your primary language, don’t worry. We can bring in a language interpreter to ensure you clearly understand the information being given to you.
  • Support Services 
    To provide safe and efficient access to care, sometimes our Support services will perform the consultation using a TeleHealth cart. Lactation, Nutrition, Chronic Care Management, Pharmacy and more.

Family Connections & Support

Leveraging technology to connect families and loved ones.

Healthcare is not a single player sport. We want your family and loved ones to be part of the process, whether it’s as your advocate, another set of eyes and ears, or just to be there for comfort. We have developed some exciting tools that allow your family to be part of the journey.

  • Consultations
    If your family/advocate cannot be present when the doctor is with you, they can send a text or email link to have them connect and see and hear the consultation or discharge instructions.
  • Discharge Instructions
    If your family/advocate cannot be present when the doctor is discharging you, they can send a text or email link to have them connect and see and hear instructions.
  • NicView™ Streaming Camera System
    Camera in the NICU to allows you to safely & securely see your baby when you can’t be present, allowing families develop a bond with their preemie or hospitalized infant even when they cannot be in the NICU with them. The camera delivers a secure image stream for parents and family members to view their baby remotely. Family members can securely access NicView from anywhere there is an Internet connection via laptop, smartphone, or tablet. It is the next best thing to being there.

Other Virtual Options at Lee Health

Lee Health offers more than just telemedicine services. See our other virtual options below.